AI is transforming small and medium businesses (SMBs) by integrating into various functions like sales, finance, and HR. A survey of 650 SMB decision-makers shows that 53% are currently using AI, with 29% planning to adopt it soon. The report provides insights into AI’s value and its impact on workforce roles.
Category: Artifical Intelligence and Machine Learning
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Zoom Perspectives 2025: From Conversations to Completions
Zoom’s July 2025 Perspectives event showcased its evolution from a video conferencing tool to a comprehensive productivity platform powered by AI. Focused on midmarket and vertical solutions, Zoom aims to enhance workflows and customer interactions through integrated features. Its channel overhaul and innovation strategy aim to foster partner growth and user-centric experiences.
Building AI That Works for Business: Zoho’s PVK Talks Strategy and Vision
In this post, we share highlights from a recent conversation with Prashanth “PVK” (PVK) Krishnaswami, Head of Marketing for Zoho CRM, about Zoho’s latest AI announcements. From building its own large language model to launching pre-built AI agents, a custom agent builder, and an agent marketplace, Zoho is taking a distinctive approach to agentic AI. […]
Zoho’s May 2025 AI Forum Announcements: AI-Driven, Privacy-Centric, and Fintech-Ready
Zoho recently established monthly AI forums to help analysts keep up with their plans in the quickly evolving AI space. At its May 2025 session, Zoho provided an overview of new announcements about embedding AI across its suite of applications to improve productivity, automate workflows, and deliver better customer experiences. These announcements illustrate Zoho’s strategy […]
Top Takeaways from Workday’s 2025 Analyst Innovation Summit
At its 2025 Innovation Summit, Workday celebrated its 20th anniversary and unveiled new executives while detailing its shift toward agentic AI in HCM and Financials platforms. This strategy emphasizes autonomous agents for productivity, aiming for significant ROI. Workday targets medium businesses for growth, focusing on ease of use and measurable outcomes.
The Road Ahead: Acumatica’s Vision for SMB Growth and Innovation
“Building the Future of Business, Together” was the theme of this year’s Acumatica Summit in Las Vegas last week. The event was Acumatica’s largest Summit ever, with over 3,500 attendees and 90-plus breakout sessions. CEO John Case and Acumatica executives discussed Acumatica’s strategy for 2025, how its cloud-based ERP platform helps small and medium businesses […]
The Results Are In: SMB Group’s 2024 Technology Buying Journey Survey
SMB Group has just released its latest survey, the 2024 SMB Technology Buying Journey, offering fresh insights into how small and medium businesses (SMBs) approach technology purchasing. Sponsored by Dell Technologies and SAS, this comprehensive 57-question survey captures responses from 738 technology decision-makers across U.S. SMBs, revealing how they think about, evaluate, and purchase technology […]
Top 4 Small Business Technology Trends in 2024
Whether you’re a fast-growing start-up or a medium enterprise ready to IPO, technology represents a major opportunity for small business owners to close the gap with large corporations. As old tools become obsolete and new tools crowd the marketplace, identifying the right tech solution can be the difference between a successful expansion and a failed […]
Spotlight: Zoho’s Collaborative Work Management Solutions Directions
At the Zoholics 2024 customer conference held in June, SMB Group sat down with Zoho execs to learn more about news and directions unveiled at the event. Announcements included updates and new products across its CRM and collaboration solutions, enhancements to its security stack, and new developer tools and services. In this video, Aarthi Elizabeth, […]
Spotlight: How Zoho Intends to Transform CRM
SMB Group got to chat with key Zoho execs about news and directions in several areas at their Zoholics 2024 customer conference held in June. Zoho unveiled updates and news across its CRM and collaboration solutions, enhancements to its security stack, and new tools and services for developers. In this video, I talk with Prashanth […]