In the two years since the COVID-19 pandemic began, small and medium businesses (SMBs) have been faced with change, challenge, and opportunity. These shifts have dramatically impacted the SMB workplace and workforce, where the power dynamic has tipped from employers to employees.
SMB Group’s SMB Directions for the Future of Work survey study examines this topic in detail. In November 2021, we surveyed 736 decision makers and influencers in SMB (1-1,000 employees) and mid-market (1,000-2,500 employees) organizations to understand how SMBs are reshaping workplace and workforce practices to meet these challenges, and how technology factors into their plans.
In this eBook, we share key highlights from the study about how key SMB business, technology, workplace, staffing, human resources, and collaboration trends are unfolding.
SMB Group’s SMB Directions for the Future of Work survey study examines this topic in detail. In November 2021, we surveyed 736 decision makers and influencers in SMB (1-1,000 employees) and mid-market (1,000-2,500 employees) organizations to understand how SMBs are reshaping workplace and workforce practices to meet these challenges, and how technology factors into their plans.
In this eBook, we share key highlights from the study about how key SMB business, technology, workplace, staffing, human resources, and collaboration trends are unfolding.
Here at SMB Group, we ring in the new year by sharing our annual SMB Group Top 10 SMB Technology Trends. If your Q1 plans include engagement with SMB customers, our 2022 SMB Trends Report is required reading.
As we enter the new year, SMBs are cautiously optimistic about what lies ahead. Many who adapted their business and technology strategies during the pandemic have already gained an advantage and will continue to do so. However, this optimism is tempered by macro trends that could negatively impact their businesses. In 2022, SMBs will need to continue to lean into change and take advantage of the technology solutions that will help them to successfully navigate through it.
As we enter the new year, SMBs are cautiously optimistic about what lies ahead. Many who adapted their business and technology strategies during the pandemic have already gained an advantage and will continue to do so. However, this optimism is tempered by macro trends that could negatively impact their businesses. In 2022, SMBs will need to continue to lean into change and take advantage of the technology solutions that will help them to successfully navigate through it.
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Laurie McCabe shares advice about how to use customer service as a new form
of marketing with GetApp as part of their #RebuildYourSmallBusiness series here:
of marketing with GetApp as part of their #RebuildYourSmallBusiness series here:
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