If you believe, as I do, that customer service and support are becoming the ultimate differentiator, baking opportunity management into the core Desk.com service offering makes sense.
Does Salesforce’s Refreshed SMB Strategy Add Up?
Salesforce hosted its second annual Analyst Summit last week. This year’s format was much more engaging and interactive format than last year, sparking lots of interesting questions and discussions among analysts and the Sal...
My Top Posts From 2015
Seems like we blinked and its already 2016! I hope your New Year is off to a great start. Here are my most popular blogs from 2015. Thank you again for reading and commenting on them. And please let m...
The Cloud: Mother of Re-invention for IBM
As a 104-year old company, IBM has undergone many makeovers over the years to tack to the ever-changing winds of the technology industry and the mar...
SMB Group Top 10 SMB Technology Trends for 2015
(Originally published on the SMB Group website and available here in .pdf format). Here are SMB Group’s Top 10 SMB Technology Trends for 2015! A more detailed description of each follows below. (Note: SMB Group is the s...
A New Cloud Formation: Dell Cloud Marketplace
This is part one of a two-part blog series discussing Dell's strategy to help SMBs better capitalize on technology. This first post provides perspectives from Dell World 2014. The second post, Dell's Strategy to Provide Game Changing Technologies to SMBs, provides a detailed glimpse into Dell's approach in the SMB market.
Sneak Peak at Dell World’s SMB Focus
Recently, I had a chance to talk to Mark Horan, Vice President/General Manager at Dell to learn about what Dell World has to offer for SMBs....
California Dreaming? Salesforce’s Dreamforce SMB Story
This is part one of a two-part blog series discussing Salesforce.com’s strategy to help SMBs better capitalize on technology. This first post provides perspectives from several Salesforce SMB customers on how they are rethinking their business models and using technology to get ahead. The second post,
Salesforce’s Strategy to Bring Game Changing Technologies to SMBs
This is part two of a two-part blog series discussing Salesforce.com’s strategy to help SMBs better capitalize on technology. Part One, California Dreaming? Salesforce’s Dreamforce SMB Story, provides perspectives from several Salesforce SMB customers. This second
Six Inspirations for Small Businesses From ICON14
Entrepreneurs have always been a rare breed. And, as the U.S. employment rate has improved, the overall rate...