Image by Karolina Grabowska from Pixabay Poof! Another year has flown by. As we enter 2020, I hope your New Year is off to a great start. In case you missed any, here are my most popular blogs from 2019. … Continue reading →

Plex Systems provides cloud-based enterprise resource planning (ERP), manufacturing execution systems (MES) and industrial internet of things (IIoT) solutions that help manufacturers gain visibility and control over their manufacturing operations. Since its founding in 1995, Plex has grown to over … Continue reading →

It’s that time of year again—when we unveil our SMB tech trends for the coming year! SMB Group’s 2020 Top 10 SMB Technology Trends are based on our many years of experience surveying SMB customers, and the insights we’ve developed … Continue reading →

Intuit wants to democratize artificial intelligence (AI) and machine learning (ML) for small businesses—many of whom lack the time and expertise to take advantage of these technologies on their own. To that end, the vendor has been steadily turbo-charging its … Continue reading →

This fall’s Sage Intacct Advantage conference—and before that its Analyst Summit—showcased many new announcements and developments. Together, they signal significant shifts—not only for Sage Intacct, but for Sage, which acquired Intacct a couple of years ago. You can find all … Continue reading →

“For a Changing World” was the theme at the Workday Rising user conference, held the week of October 14th in Orlando. At the event, Aneel Bhusri, Workday Cofounder & CEO, pitched machine learning (ML) as the means through which it … Continue reading →

Businesses that can effectively harness data to identify trends, streamline operations, and make better business decisions have always had an edge over competitors. Today, as technology advances make it easier to digitize data at a seemingly exponential rate, this gap … Continue reading →

“Digital transformation” may sound like a buzzword, but the drivers behind it are very real. In an era where technology is reshaping businesses and industries, companies that harness technology can reap big advantages over those that don’t. Businesses must first … Continue reading →

Technological change is accelerating at a frenetic pace—and with dramatic impact. It’s reshaping customer expectations, employee requirements and attitudes, and disrupting business practices, models and entire industries. While no one will ever be able to predict what’s next with complete … Continue reading →

The Freshworks story began nine years ago, when founder Girish Mathrubootham’s television set broke—and his poor experience with customer service sparked his decision to develop a new customer service solution, dubbed Freshdesk. Since then, the company has morphed into Freshworks. … Continue reading →