How Xero is Adjusting Customer Experience in a World That’s Gone Sideways

March 25th, 2020

We are all reeling from the impact of the coronavirus. The new normal isn’t what anyone wants—or probably could have even envisioned. What worked a few weeks ago—in our personal lives and our businesses—likely won’t work now. As I discussed … Continue reading

Impact of Covid-19 on SMBs Survey

March 23rd, 2020

Today, we are all facing one of the biggest personal and business challenges of our lifetimes. As the Covid-19 (novel coronavirus) epidemic spreads, we are concerned about how this is affecting small and medium businesses (SMBs), non-profits and their employees. … Continue reading

Eight Tips to Adjust to Working from Home

March 13th, 2020

With coronavirus dominating the news and now our lives, many people are finding themselves now working from home for the first time. Whether you see this as a blessing or a curse, telecommuting is the new reality for many. I’ve … Continue reading

Seven “Dos” to Manage Your Brand During the Coronavirus Crisis

March 7th, 2020

Unless you’re in the bleach, hand sanitizer or disinfectant business, you are probably concerned about the impact that coronavirus is having on your business. Seemingly overnight, vague concerns in the U.S. about the ripple effect from China have spiraled into … Continue reading

Barriers to SMB Technology Adoption—and How to Get Over Them

March 6th, 2020

Are you one of the many small and medium business decision-makers who knows that you need to figure out how to do a better job of putting technology to work for your business—but aren’t sure where to start? You’re not … Continue reading

Canceling or Postponing an Analyst Event? Make the Best of the Situation

March 3rd, 2020

  In late winter and early spring, my schedule is usually jam-packed with IT industry analyst events and analyst tracks at customer events. But this year, my calendar is gradually thinning out as coronavirus takes its toll and more and … Continue reading

Zoho’s Big Plans for Small Businesses

February 20th, 2020

Until recently, Zoho’s focus been on the small business market, which now accounts for more than 80% of its customers. But over the past couple of years, Zoho has launched a concentrated campaign to win business in larger accounts. All … Continue reading

Zoho Ups the Ante on Data Privacy

February 10th, 2020

Most people are well aware that we are actually paying for the “free” applications we use with our data. From Facebook to Google to Pinterest, vendors monetize user data through advertising and by tracking and selling our data to third … Continue reading

Life in the Fast Lane: Acumatica’s Cloud ERP

February 7th, 2020

Acumatica bills itself as “the world’s fastest-growing cloud ERP company.” While this kind of marketing slogan can be hard to prove, Acumatica is providing convincing numbers to back up its claim. In January, I attended Acumatica Summit, the company’s annual … Continue reading

My Most Popular Posts From 2019

January 16th, 2020

Image by Karolina Grabowska from Pixabay Poof! Another year has flown by. As we enter 2020, I hope your New Year is off to a great start. In case you missed any, here are my most popular blogs from 2019. … Continue reading