“Digital transformation” may sound like a buzzword, but the drivers behind it are very real. In an era where technology is reshaping businesses and industries, companies that harness technology can reap big advantages over those that don’t. Businesses must first … Continue reading →

Technological change is accelerating at a frenetic pace—and with dramatic impact. It’s reshaping customer expectations, employee requirements and attitudes, and disrupting business practices, models and entire industries. While no one will ever be able to predict what’s next with complete … Continue reading →

The Freshworks story began nine years ago, when founder Girish Mathrubootham’s television set broke—and his poor experience with customer service sparked his decision to develop a new customer service solution, dubbed Freshdesk. Since then, the company has morphed into Freshworks. … Continue reading →

Whether you call it the information age, digital era or the fourth industrial revolution, we are in the midst of a major transformative change that is reshaping the way we live, work and relate to one another. Today, companies are … Continue reading →

Small and medium businesses consistently rate security as one of their most pressing technology challenges. But most resource-constrained SMBs are overwhelmed by the seemingly endless variety of cyber threats–and by the confusing array security solutions that promise protection. With that … Continue reading →

SMB Group recently completed our 2019 U.S. Small and Medium Business Digital Transformation Study. In an earlier post, I discussed small and medium businesses (SMBs) understanding of digital transformation, and how the drivers and challenges regarding digital transformation have evolved since 2017, … Continue reading →

–by Vincent Ney, CEO of Expansion Capital Group It’s no secret that over half of small businesses close their doors within the first five years. One of the problems that often occur has little to do with the innovation, ingenuity, or work … Continue reading →

SMB Group just wrapped up our U.S. Small and Medium Business Digital Transformation Study. This is the second version of the study, which we originally conducted in 2017. We are seeing some very interesting trends in how small and medium businesses … Continue reading →

As companies invest in more technology, the risk of cybersecurity breaches increases. Businesses must not only protect more data, but also secure and protect it in more places to give workers the anytime, anywhere access they need to get their … Continue reading →

A while back, Cindia Chau-Boon invited me to participate in an expert showcase series for small business.  In addition to myself, the other contributors include small business luminaries such as Barbara Weltman, Barry Moltz, Jill Salzman, Lisa Penson, Melinda Emerson, … Continue reading →