Salesforce’s SMB strategy has evolved steadily over the past three years. The company’s 2025 announcements, including enhancements to Starter Suite and Pro Suite, and the introduction of Free Suite are the latest stages in a multi-year effort to simplify adoption, embed AI into daily workflows, and create a clearer on-ramp for small and medium businesses […]
Category: agentic AI
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Zoho One 2025 Update
Zoho has rolled out major enhancements to Zoho One, its business operating system platform, shifting the focus from a standalone, app-centric model to a more integrated user workflow and a unified functional platform. This update introduces a redesigned user interface and expanded intelligence/AI tools.
Dreamforce 2025: Salesforce’s Agentic AI Vision
I recently attended Dreamforce 2025, where Salesforce showcased its ambitious AI vision for the “agentic enterprise.” This strategy is built on technology embedded in its new Agentforce 360 platform; on Slack as the interface to agentic AI; and on a more flexible agent pricing model to help bring Agentforce to market. The company is clearly […]
Workday Rising 2025: How Workday Is Shaping the Future of AI, Agents, and SMB Growth
I recently attended Workday’s September 2025 Rising conference. At the event, the company celebrated its twentieth anniversary and showcased its AI platform strategy, new consumption model, and expanding ambitions in the SMB market. From its approach to AI governance and open data, to the launch of AI Flex Credits and Workday GO for midmarket and […]
Building AI That Works for Business: Zoho’s PVK Talks Strategy and Vision
In this post, we share highlights from a recent conversation with Prashanth “PVK” (PVK) Krishnaswami, Head of Marketing for Zoho CRM, about Zoho’s latest AI announcements. From building its own large language model to launching pre-built AI agents, a custom agent builder, and an agent marketplace, Zoho is taking a distinctive approach to agentic AI. […]
Top Takeaways from Workday’s 2025 Analyst Innovation Summit
At its 2025 Innovation Summit, Workday celebrated its 20th anniversary and unveiled new executives while detailing its shift toward agentic AI in HCM and Financials platforms. This strategy emphasizes autonomous agents for productivity, aiming for significant ROI. Workday targets medium businesses for growth, focusing on ease of use and measurable outcomes.