Category: survey

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Unlocking Small Business Success with CRM: Zoho’s 2023 State of Customer Operations for U.S. Small Businesses Report

Unlocking Small Business Success with CRM: Zoho’s 2023 State of Customer Operations for U.S. Small Businesses Report

For small businesses, success often hinges on the ability to juggle numerous tasks and wear multiple hats. From managing day-to-day operations to nurturing customer relationships, every aspect of a small business counts. How the business manages these operations and the solutions they choose to use to help with the process, also contribute towards this success. […]
Unveiling the Future: New eBook Explores the Impact of AI on Small and Medium Businesses

Unveiling the Future: New eBook Explores the Impact of AI on Small and Medium Businesses

In a world where artificial intelligence is taking center stage, transforming industries and redefining possibilities. The buzz surrounding AI is unmistakable, capturing headlines and imagination alike. But beyond the hype, how exactly is AI shaping the trajectory of businesses, especially those at the heart of our economy – small and medium businesses (SMBs)? In June […]
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SMB Workforce and Workplace Impact and Plans Due to COVID-19

We all know that COVID-19 has had a dramatic effect on the workforce and workplace. As the economy reopens in fits and starts, a disturbingly high number of workers continue to file for unemployment. Meanwhile, businesses struggle with how to survive in the new normal, and whether and how to bring employees back to work. […]