2022 was a turbulent year for SMBs—and this turbulence is continuing into 2023. Even as many challenges resulting from the COVID-19 pandemic recede, others, including inflation and recession, have become top SMB concerns. Amidst this ongoing uncertainty, SMB Group examines U.S. SMBs’ challenges and priorities for 2023 in our SMB Business and Technology Priorities for […]
Category: Tech trends
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2023 Top 10 SMB Technology Trends from SMB Group
Happy New Year! We hope you enjoyed the holidays, and are looking forward to a happy and healthy 2023. Here at SMB Group, we are ringing in the new year by sharing our annual SMB Group Top 10 SMB Technology Trends, required reading both for SMBs (small and medium businesses), and for the vendors that serve […]
How New Zoho Desk Capabilities Help SMBs Address Customer Service Priorities
Small and medium businesses (SMBs) and mid-market businesses are always cost-conscious. So, it’s not surprising that in uncertain economic conditions, they rank controlling and reducing costs as their top business concern for 2023. However, while they need to rein in costs, SMBs must also invest in growth. Customer-related challenges—attracting new business, improving satisfaction and retention, […]
Top Ten 2022 SMB Technology Trends From SMB Group
Happy New Year! We hope you enjoyed the holidays, and are looking forward to a happy and healthy 2022. Here at SMB Group, we are ringing in the new year by sharing our annual SMB Group Top 10 SMB Technology Trends–required reading both for SMBs (small and medium businesses), and for the ve...
Top 10 2021 SMB Technology Trends–Available Now!
The year 2020 has shattered the record book for change. The COVID-19 pandemic has turned things upside down in all aspects of our lives. In the blink of an eye, small and medium businesses (SMBs) were thrust into a vortex of challenges, the likes of which they’d never seen before. Sadly, these hurdles have been too steep for some SMBs to overcome. But as the status quo vanishes...
SMB Workforce and Workplace Impact and Plans Due to COVID-19
We all know that COVID-19 has had a dramatic effect on the workforce and workplace. As the economy reopens in fits and starts, a disturbingly high number of workers continue to file for unemployment. Meanwhile, businesses struggle with how to survive in the new normal, and whether and how to bring employees back to work. […]
A Fresh Look at How SMBs are Navigating a Path Forward: SMB Group’s New eBook
How are SMBs that have managed to survive the first few months of the COVID-19 crisis faring today? Check out SMB Group’s new eBook to find out! SMB Group fielded our new SMB Group Survey, SMBs: Navigating a Path Forward, in July to help answer this question. Sponsored by Dell Technologies, Mitel, Sage Intacct, Workday, […]