Small businesses almost always find it challenging to get started and productive with new business solutions—and CRM is no exception.
Convention Vs. Zoho Conviction: Challenging the Norms of the Software Industry
According to Raju Vegesna, Chief Evangelist at Zoho, “Thoughts become opinions, which evolve into convictions.” As we heard from Vegesna at the Toronto ZohoOne event in early November, Zoho holds some very strong convictions that have put it on a very different path than most of its industry contemporaries.
Zoho Support: Big Business Customer Service for Small Business Budgets
Zoho, one of the pioneers in cloud computing solutions for small and medium businesses (SMBs), has added a new customer support management application to its line up of 20-plus cloud-based collaboration, communication, business and office productivity solutions. Zoho Support helps streamline the process to create, capture, process and manage support tickets. Z...
Flying Through the Cloud: Dreamforce Takeaways at 50,000 Feet
A couple of weeks ago, I attended Salesforce.com’s Dreamforce event--along with about 19,000 other people. Having had a chance to digest the proceedings (as well as Thanksgiving dinner), here’s my commentary on what stood out as the top takeaways from the conference in terms of where Salesforce is headed and what it means for the sof...