(Originally published March 23, 2011 in Small Business Computing) What is Systems Management? Systems management is an umbrella term that refers to the centralized management of a company’s information technology assets, and it's o...
Tag: help desk
Zoho Support: Big Business Customer Service for Small Business Budgets
Zoho, one of the pioneers in cloud computing solutions for small and medium businesses (SMBs), has added a new customer support management application to its line up of 20-plus cloud-based collaboration, communication, business and office productivity solutions. Zoho Support helps streamline the process to create, capture, process and manage support tickets. Z...