Imagine going to a business conference, and then finding out that 13 out of the 20 people attending that conference had gotten COVID-...
Category: Business Solutions
Solving the SMB Cash Flow Problem: Ways to Build Precious Resources
—by Kelly Teal, SMB Group Contributing Analyst, and Laurie McCabe, SMB Group Co-founder 2020 was a ro...
Doing Digital Transformation Right: How CFOs Can Improve Performance and Empower People
–by SMB Group Contributing Analyst, Kelly Teal, and Laurie McCabe, SMB Group Co-founder Three-quarters of SMB (small and medium business) decision-makers understand that using digital technology effectively is key to business success in today’s digital era. The right digital solutions can help businesses address new challenges, course correct, and to better prepare for unexpected ch...
SMB Progress Along the Digital Transformation Continuum: An SMB Group Infographic
During this past year and a half in particular, it’s become abundantly clear that businesses of all shapes and sizes need to put technology solutions to work to meet the challenges of our increasingly unpredictable world. Small or large, businesses need a strategy and the technology to execute on it to meet evolving market, employee and operational requirements. But how are SMBs—who are ofte...
Extreme Small Business Makeover: From Museum Tours to Virtual Team Building With Xero
SMB Group’s 2021 SMB Technology Directions for a Changing World study revealed that just over half of small business (1–99 employees) respondents strongly agreed or agreed that they had made significant changes to their business strategies due to COVID-19.
Why Customer Service Is the New Marketing
Digital word-of-mouth has expanded the power of current customers to influence buying decisions of prospective customers. I’ve shared some advice about how to use customer service as a new form of marketing with GetApp as part of their #RebuildYourSmallBusiness series in my article,
How the SMB Technology Buying Journey Changes As Businesses Grow
Want to learn more about the factors that influence SMB technology buying decisions? Take a look at this new SMB Group infographic, The SMB Technology Bu...
Affinity: Optimizing Business Relationships with Relationship Intelligence
Today I’m talking to Shubham Goel, who is co-founder of Affinity, which provides relationship intelligence solutio...
Dell Financial Services: A Critical Cash Flow Solution for Small Businesses
There’s little doubt that the pandemic caused major hardship for many small businesses (businesses with 1-99 employees). But, as we begin to put ...