Using AI to Improve Customer Service for Business Growth

Using AI to Improve Customer Service for Business Growth

by Guest Contributor Maryia Fokina, Digital PR & Content Specialist at Tidio In the modern era marked by rapid technological advancements, AI is a truly transformative force that can help businesses scale. While the concept of integrating AI might still seem foreign to some business owners, the benefits are immense. One of the areas where AI […]
Sustainability Matters: ESG Trends and Strategies for Small and Medium Businesses

Sustainability Matters: ESG Trends and Strategies for Small and Medium Businesses

Environmental, social, and governance (ESG) strategies and programs are now common practice for most large, publicly traded corporations. Despite recent efforts to politicize ESG, these companies are staying the course — and for good reason: The ranks of socially conscious customers, employees, and investors are on the rise—and these stakeholders want to do business with […]
5 Ways Small Businesses Can Achieve Greater Impact With Limited Resources

5 Ways Small Businesses Can Achieve Greater Impact With Limited Resources

—By Guest Contributor Ben Richardson, Director, Acuity Training Small businesses are the backbone of the global economy and play a crucial role in creating jobs and driving growth. However, given their limited resources, small enterprises frequently encounter substantial obstacles in attaining their objectives. However, there are several steps SMBs can take to ensure that their businesses […]
All You Have to Do Is Pour Over Ice: How Uncle Tim’s Cocktails is Redefining the Home Bar with Financial Insights from Xero

All You Have to Do Is Pour Over Ice: How Uncle Tim’s Cocktails is Redefining the Home Bar with Financial Insights from Xero

By SMB Group’s Kelly Teal, Contributing Analyst, and Laurie McCabe, Co-founder Sometimes you just want to enjoy a few cocktails with friends. Then, before you know it, your hobby turns into a business. At least, that’s the case for Timothy Felkner, CEO of Uncle Tim’s Cocktails, a Denver-based company that sells boutique-grade, ready-made alcoholic drinks, […]
Preparing Your Business To Thrive In Uncertain Times

Preparing Your Business To Thrive In Uncertain Times

If we’ve learned anything over the past couple of years, its that business complacency is a dangerous thing—and that being able to respond quickly to change is vital to business prosperity. The COVID-19 pandemic changed everything in the blink of an eye—underscoring the importance of flexibility. In a world that had suddenly gone virtual, SMBs were able to use technology to shi...

Dell Client Device Announcements: Marrying Innovation With Sustainability

Dell Client Device Announcements: Marrying Innovation With Sustainability

We all want and need new technology to power our businesses, help employees work more productively, and bring more convenience and flexibility to our lives. But more of us are increasingly troubled by the impact our appetite for te...

SMB Workforce and Workplace Impact and Plans Due to COVID-19

SMB Workforce and Workplace Impact and Plans Due to COVID-19

We all know that COVID-19 has had a dramatic effect on the workforce and workplace. As the economy reopens in fits and starts, a disturbingly high number of workers continue to file for unemployment. Meanwhile, businesses struggle with how to survive in the new normal, and whether and how to bring employees back to work. […]