SMB Tech Tidbits: Focus on Social Collaboration!

June 21st, 2012

This week I had a chance to attend the 2012 Enterprise 2.0 conference  in Boston, which focuses on social business and collaboration solutions. This edition of Tech Tidbits features a roundup of some of the more interesting collaboration and social … Continue reading

Highlights from the 2011 SMB Group Collaboration Study

November 29th, 2011

The SMB Group and CRM Essentials recently completed the 2011 SMB Collaboration and Communications Study. We asked more than 800 SMB (small business is 1-99 employees; medium business is 100-999 employees) decision-makers and influencers how they collaborate, what tools they … Continue reading

Social Media: How Does Your Small Business Stack Up?

May 17th, 2011

Social media offers small businesses an inexpensive, relatively friction-free way to accomplish different business functions, from generating new leads to getting input for new product development. Consequently, it’s not surprising that small businesses are rapidly moving to take advantage of … Continue reading

Intuit and Salesforce Partner Up: Who’s the Big Winner?

April 4th, 2011

Last week, Intuit and Salesforce.com announced that they would partner to integrate Intuit QuickBooks and QuickBooks Online small business accounting software with Salesforce’s small business CRM editions (Contact Manager, Group and Professional). Under the terms of the deal, Intuit will … Continue reading

Social Business: Why Having a Plan Matters

March 21st, 2011

Co-authored by: Laurie McCabe and Sanjeev Aggarwal, SMB Group, and Brent Leary, CRM Essentials Good plans shape good decisions. That’s why good planning helps to make elusive dreams come true. Lester R. Bittel, The Nine Master Keys of Management This … Continue reading

Salesforce’s Dimdim Acquisition–Adding to a String of Collaboration Pearls

March 16th, 2011

The SMB Group has followed (and used!) Dimdim, which has provided innovative, easy to use Web conferencing services in a freemium model with very liberal terms of use, for a couple of years. In January, Salesforce.com acquired Dimdim for $31 … Continue reading

SMB Group Top Ten 2011 SMB Technology Predictions

December 7th, 2010

Here are the SMB Group’s Top 10 SMB Technology Predictions for 2011! A more detailed description of each follows below. 1. Mobile Commerce Lifts Off 2. SMBs Demand that Vendors Bring Order to Social Media Chaos 3. App Stores Become … Continue reading

Are You Ready to Move Beyond Email? Warning Signs and Key Considerations

September 30th, 2010

(Part 2 of a 3 part blog series “Are You Ready to Move Beyond Email?” which focuses on Online Collaboration Suites for SMBs. Click here for Part 1, which provides an overview of the online collaboration suite area.) Effective collaboration … Continue reading

Are You Ready to Move Beyond Email? Assessing Online Collaboration Suites for SMBs

September 24th, 2010

(Part 1 of a 3 part blog series “Are You Ready to Move Beyond Email?” which focuses on Online Collaboration Suites for SMBs) Collaboration is probably the only activity that everyone in every company engages in every day. Whether a … Continue reading

Dimdim–A Bright Light In the Web Conferencing Market

August 11th, 2010

With the recession stubbornly lingering, many small and medium businesses (SMBs) are still pinching pennies and looking to trim expenses. Dimdim, which provides free Web conferencing for up to 20 users, and charges just $25 per month for Dimdim Pro … Continue reading