Category: Business Solutions


A Fresh Look at How SMBs are Navigating a Path Forward: SMB Group’s New eBook

How are SMBs that have managed to survive the first few months of the COVID-19 crisis faring today? Check out SMB Group’s new eBook to find out! SMB Group fielded our new SMB Group Survey, SMBs: Navigating a Path Forward, in July to help answer this question. Sponsored by Dell Technologies, Mitel, Sage Intacct, Workday, […]

How is Your Business Navigating to the Next Normal? Take this New SMB Group Survey

In the past three months, COVID-19 has disrupted any notion of business as usual. SMB Group felt that it was critical to provide immediate data to understand its impact on small and medium businesses (SMBs), and the steps they took at the outset to weather the storm.

How HubSpot Is Recalibrating Customer, Partner and Employee Experience

COVID-19 has disrupted “business as usual” for companies of all sizes and shapes. As the initial shock and awe start to subside, business decision-makers must figure out how they need to adjust customer, partner and employee engagement strategies amidst ongoing uncertainty.

Free eBook Now Available: Survey Results on The Impact of COVID-19 on SMBs

COVID-19, also known as the novel coronavirus, is having a devastating effect on small and medium businesses (SMBs)—the engine of the U.S. economy and those around the world. But how deep and broad is the impact? SMB Group is providing answers to this question in our new, free eBook, sponsored by our partners, Acumat...

How Xero is Adjusting Customer Experience in a World That’s Gone Sideways

We are all reeling from the impact of the coronavirus. The new normal isn’t what anyone wants—or probably could have even envisioned. What worked a few weeks ago—in our personal lives and our businesses—likely won’t work now. As I discussed in this post, all companies need to figur...

Zoho’s Big Plans for Small Businesses

Until recently, Zoho’s focus been on the small business market, which now accounts for more than 80% of its customers. But over the past couple of years, Zoho has launched a concentrated campaign to win business in larger accounts. All too often, once vendors go upmarket, they slowly but surely lose focus on the small businesses that “brung ‘em” to the dance in the first place. However, as I...