Does your business have the technology foundation necessary to support growth in the digital economy? If you’re like mos...
Category: Business Solutions
A Fresh Look at How SMBs are Navigating a Path Forward: SMB Group’s New eBook
How are SMBs that have managed to survive the first few months of the COVID-19 crisis faring today? Check out SMB Group’s new eBook to find out! SMB Group fielded our new SMB Group Survey, SMBs: Navigating a Path Forward, in July to help answer this question. Sponsored by Dell Technologies, Mitel, Sage Intacct, Workday, […]
How is Your Business Navigating to the Next Normal? Take this New SMB Group Survey
In the past three months, COVID-19 has disrupted any notion of business as usual. SMB Group felt that it was critical to provide immediate data to understand its impact on small and medium businesses (SMBs), and the steps they took at the outset to weather the storm.
Zoho Bigin: A New Way for Small Businesses to Get Started with CRM
Small businesses almost always find it challenging to get started and productive with new business solutions—and CRM is no exception.
How HubSpot Is Recalibrating Customer, Partner and Employee Experience
COVID-19 has disrupted “business as usual” for companies of all sizes and shapes. As the initial shock and awe start to subside, business decision-makers must figure out how they need to adjust customer, partner and employee engagement strategies amidst ongoing uncertainty.
Salesforce Launches Salesforce Care Small Business Grants to Help Small Businesses Weather COVID-19
COVID-19 has unleashed a medical and economic tsunami upon the world. SMB Group’s Impact of COVID-19 on SMBs Study shows that businesses of all sizes are feeling the pain of the pandemic.
Free eBook Now Available: Survey Results on The Impact of COVID-19 on SMBs
COVID-19, also known as the novel coronavirus, is having a devastating effect on small and medium businesses (SMBs)—the engine of the U.S. economy and those around the world. But how deep and broad is the impact? SMB Group is providing answers to this question in our new, free eBook, sponsored by our partners, Acumat...
How Xero is Adjusting Customer Experience in a World That’s Gone Sideways
We are all reeling from the impact of the coronavirus. The new normal isn’t what anyone wants—or probably could have even envisioned. What worked a few weeks ago—in our personal lives and our businesses—likely won’t work now. As I discussed in this post, all companies need to figur...
Barriers to SMB Technology Adoption—and How to Get Over Them
Are you one of the many small and medium business decision-makers who knows that you need to figure out how to do a better job of putting technology to work for your business—but aren’t sure where to start?
Zoho’s Big Plans for Small Businesses
Until recently, Zoho’s focus been on the small business market, which now accounts for more than 80% of its customers. But over the past couple of years, Zoho has launched a concentrated campaign to win business in larger accounts. All too often, once vendors go upmarket, they slowly but surely lose focus on the small businesses that “brung ‘em” to the dance in the first place. However, as I...