Tag: “it channel”

Measuring the Impact of Covid-19 on SMBs: Preliminary SMB Group Survey Results

We all know from personal experience and the news that Covid-19, also known as coronavirus, is having a devastating effect on small and medium businesses (SMBs)—the engine of the U.S. economy and those around the world. But how deep and broad is the impact? We’ve sought to answer that question in a survey of over 500 SMB (1-1,000 employee businesses) and midmarket (1,000-2,500 employee busin...

How Xero is Adjusting Customer Experience in a World That’s Gone Sideways

We are all reeling from the impact of the coronavirus. The new normal isn’t what anyone wants—or probably could have even envisioned. What worked a few weeks ago—in our personal lives and our businesses—likely won’t work now. As I discussed in this post, all companies need to figur...

Impact of Covid-19 on SMBs Survey

Today, we are all facing one of the biggest personal and business challenges of our lifetimes. As the Covid-19 (novel coronavirus) epidemic spreads, we are concerned about how this is affecting small and medium businesses (SMBs), non-profits and their employees. A lot of what we do at SMB Group is market research. So we are putting this skill to use to field a

Seven “Dos” to Manage Your Brand During the Coronavirus Crisis

Unless you’re in the bleach, hand sanitizer or disinfectant business, you are probably concerned about the impact that coronavirus is having on your business. Seemingly overnight, vague concerns in the U.S. about the ripple effect from China have spiraled into widespread fears. Stock prices have plunged stock and left many businesses worried about how much havoc the virus will wreak. As far ...

Zoho’s Big Plans for Small Businesses

Until recently, Zoho’s focus been on the small business market, which now accounts for more than 80% of its customers. But over the past couple of years, Zoho has launched a concentrated campaign to win business in larger accounts. All too often, once vendors go upmarket, they slowly but surely lose focus on the small businesses that “brung ‘em” to the dance in the first place. However, as I...

Zoho Ups the Ante on Data Privacy

Most people are well aware that we are actually paying for the “free” applications we use with our data. From Facebook to Google to Pinterest, vendors monetize user data through advertising and by tracking and selling our data to third parties. But many people are not aware of the increasing scope of these practices. In November, for instance, The Wall Street Journal reported that Google had...

Life in the Fast Lane: Acumatica’s Cloud ERP

Acumatica bills itself as “the world’s fastest-growing cloud ERP company.” While this kind of marketing slogan can be hard to prove, Acumatica is providing convincing numbers to back up its claim. In January, I attended Acumatica Summit, the company’s annual customer conference, where CEO Jon Roskill announced that Acumatica now has more than 6,500 inst...

Sage Intacct: Leading Sage into the Future

This fall’s Sage Intacct Advantage conference—and before that its Analyst Summit—showcased many new announcements and developments. Together, they signal significant shifts—not only for Sage Intacct, but for Sage, which acquired Intacct a couple of years ago. You can find all the product announcement details

Three Emerging Technologies Poised to Reshape Accounting and Financial Management

Businesses that can effectively harness data to identify trends, streamline operations, and make better business decisions have always had an edge over competitors. Today, as technology advances make it easier to digitize data at a seemingly exponential rate, this gap is widening. As the Economist put it in 2017, data is the new oil. Businesses that can use data to create business value and opp...