Here are the SMB Group’s Top 10 SMB Technology Predictions for 2011! A more detailed description of each follows below. 1. Mobile Commerce Lifts Off 2. SMBs Demand that Vendors Bring Order to Social Media Chaos
Tag: Cloud Computing
Zoho Support: Big Business Customer Service for Small Business Budgets
Zoho, one of the pioneers in cloud computing solutions for small and medium businesses (SMBs), has added a new customer support management application to its line up of 20-plus cloud-based collaboration, communication, business and office productivity solutions. Zoho Support helps streamline the process to create, capture, process and manage support tickets. Z...
Four Top Technology Solution Trends and How They Can Help Your Small Business
A couple of weeks ago, I was a presenter at Ramon Ray’s Small Business Technology Tour in Cambridge, MA. My presentation focused on top technology trends, and how small businesses can take advantage of them. A few people have asked me to post the presentation, so I’m providing it
Are You Ready to Move Beyond Email? Warning Signs and Key Considerations
(Part 2 of a 3 part blog series "Are You Ready to Move Beyond Email?" which focuses on Online Collaboration Suites for SMBs. Click here for Part 1, which provides an overview of the online collaboration suite area.) Effective collaborat...
Are You Ready to Move Beyond Email? Assessing Online Collaboration Suites for SMBs
(Part 1 of a 3 part blog series "Are You Ready to Move Beyond Email?" which focuses on Online Collaboration Suites for SMBs) Collaboration is probably the only activity that everyone in every company engages in every day. Whether a CEO or new hire, an accountant or a construction worker, everyone needs to share and manage information, ideas, resources, and connections to get their job...
What is Business Intelligence, and Why Should You Care?
(Originally published on July 30, 2010 in Small Business Computing) What is Business Intelligence? Business intelligence (BI) is an umbrella term used to encompass the processes, methods, measureme...
What is an Online Collaboration Suite, and Why Should You Care?
(Originally published on June 30, 2010 in Small Business Computing) What is an Online Collaboration Suite? An online collaboration suite provides businesses with an integrated set of tools that span a range of collaboration needs. While not every collaboration suite includes the same capabilities,...
Will the Appliance Approach Gain Traction in the Wake of Recent Cloud Outages?
This week’s service outage at Intuit is fueling a new round of speculation about the dark side of cloud computing--and whether businesses can depend on cloud-based services to run their businesses. Intuit’s problems come on the heels of other service outages this month at Wordpress and Sage, and as well as service outages earlier this year at
Recent Vendor Briefing Highlights: IBM’s Cast Iron Acquisition
We are publishing recent vendor highlights on the SMB Group web site. As time permits, we discuss our key take-aways from more interesting briefings. I will try to remember to post them here as well. Here is the most recent one. Highlights: In May of this year, I
There’s an App Store for That!
App stores focused on the needs of small and medium businesses (SMBs) seem to be proliferating quickly as cloud computing takes off. As discussed in “What is an App Store, and Why Should You Care,” a marquee SMB vendor, such as Google or Intuit typically builds the app sto...