The SMB Group has followed (and used!) Dimdim, which has provided innovative, easy to use Web conferencing services in a freemium model with very liberal terms of use, for a couple of years. In January, Salesforce.com acquired Dimdim for $31 million. Immediately afte...
Tag: SMB
HubSpot: From Breakthrough to Breakout
I’ve been very impressed by HubSpot, which helps small and medium businesses (SMBs) optimize and streamline their inbound marketing programs (see my 2009 interview with HubSpot Marketing VP Mike Volpe) for a while now. Looks like others are impressed too—as evidenced by HubSpot’s announceme...
What Are Integrated Payment Solutions and Why Should You Care?
(Originally published January 30, 2011 in Small Business Computing) What are Integrated Payments Solutions? Integrated payment solutions are tools that your business can use to integrate accounting, customer relationship manag...
What is a Virtual Desktop, and Why Should You Care?
(Originally published November 30, 2010 in Small Business Computing) What is a Virtual Desktop? A virtual desktop means that a user’s desktop environment (the icons, wallpaper, windows, folders, toolbars, widgets, etc.) i...
SMB Group Top Ten 2011 SMB Technology Predictions
Here are the SMB Group’s Top 10 SMB Technology Predictions for 2011! A more detailed description of each follows below. 1. Mobile Commerce Lifts Off 2. SMBs Demand that Vendors Bring Order to Social Media Chaos
Zoho Support: Big Business Customer Service for Small Business Budgets
Zoho, one of the pioneers in cloud computing solutions for small and medium businesses (SMBs), has added a new customer support management application to its line up of 20-plus cloud-based collaboration, communication, business and office productivity solutions. Zoho Support helps streamline the process to create, capture, process and manage support tickets. Z...
Four Top Technology Solution Trends and How They Can Help Your Small Business
A couple of weeks ago, I was a presenter at Ramon Ray’s Small Business Technology Tour in Cambridge, MA. My presentation focused on top technology trends, and how small businesses can take advantage of them. A few people have asked me to post the presentation, so I’m providing it
Are You Ready to Move Beyond Email? Warning Signs and Key Considerations
(Part 2 of a 3 part blog series "Are You Ready to Move Beyond Email?" which focuses on Online Collaboration Suites for SMBs. Click here for Part 1, which provides an overview of the online collaboration suite area.) Effective collaborat...
What is Mobile Commerce, and Why Should You Care?
(Originally published September 13, 2010 in Small Business Computing) What is Mobile Commerce? Mobile commerce (also known as mobile ecommerce, m-commerce and other variations) consists of two primary components. The first is the ability ...
Dimdim–A Bright Light In the Web Conferencing Market
With the recession stubbornly lingering, many small and medium businesses (SMBs) are still pinching pennies and looking to trim expenses. Dimdim, which provides free Web conferencing for up to 20 users, and charges just $25 per month for Dimdim Pro (which supports unlimited meetings for up to 50 users) gives SMBs a way to eliminate or cut Web conferencing cos...