Beyond Features and Functionality: Evaluating Cloud Business Solution Providers for Trust and Flexibility

Cloud-based or Software-as-a-Service (SaaS) business solutions are increasingly becoming the obvious choice for small companies that need a new application. 

However, choosing the cloud solution that will be the best fit for your business isn’t always as clear-cut. With so many solutions to choose from, it’s not surprising that small businesses rank “figuring out which solutions will work best for my business” as their most pressing challenge when it comes to implementing technology solutions.

Sites like GetApp help address this challenge, providing tools to compare software products side-by-side, get detailed product data, and read validated user reviews—helping to cut through the noise and zero in on the most promising options. 

In the case of bet-your-business solution areas, such as financialscustomer relationship managementHR, and eCommerce, there are other critical factors to consider. In this article, recently published by GetApp, I share my advice about how to evaluate other key criteria–most notably, vendor trustworthiness and the flexibility of the solution.

These factors can be tougher to assess than functionality and price. But they can make a significant difference in how satisfied—or not—you’ll be with the solution you select, especially in the case of bet-your-business solution areas, such as financialscustomer relationship managementHR, and eCommerce.

© SMB Group 2021

Source: Laurie McCabe’s Blog

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