Here are SMB Group’s Top 10 SMB Technology Trends for 2014! A more detailed description of each follows below. 1. Progressive SMBs Use Technology as a Game Changer 2. Cloud Adoption Accelerates, But SMBs Steer Clear of Dark Clouds 3. Mobile Management Becomes a Prio...
Tag: technology
Be the Change: Paying It Forward with Dell Women’s Entrepreneur Network
Although the number of women-owned businesses is rising, women still face a steeper uphill climb than men when it comes to starting and running ...
Charting Your Big Data Journey
In the first post in this series, I examined the underlying trends driving the ...
Sage Summit 2011: Tackling the Sage NA Branding Challenge
A couple of weeks ago, I attended Sage Summit 2011, Sage’s first combination partner and customer event. I’ve been attending Sage partner, customer and analyst events for several years, observing and commenting on its ongoing attempts to unify it’s corporate brand across multiple small and medium business (SMB) solutions. Earlier this year, following Sue Swenson’s retirement, Pascal Houillon to...
Changing Customer Service Channels: The Gap Between Social Media Haves and Have Nots
Co-authored by: Laurie McCabe and Sanjeev Aggarwal, SMB Group, and Brent Leary, CRM Essentials How quickly is social media catching on as an engagement channel for SMB customer service and support? It depends on who you ...
Social Business: Why Having a Plan Matters
Co-authored by: Laurie McCabe and Sanjeev Aggarwal, SMB Group, and Brent Leary, CRM Essentials Good plans shape good decisions. That's why good planning helps to make elusive dreams come true. Lester R. Bittel, The Nine Master Keys of Management This seems to be especially true when it comes t...
What Are Integrated Payment Solutions and Why Should You Care?
(Originally published January 30, 2011 in Small Business Computing) What are Integrated Payments Solutions? Integrated payment solutions are tools that your business can use to integrate accounting, customer relationship manag...
Does Your SMB Marketing Message Need a Makeover? Seven Questions to Ask
Countless technology vendors are targeting the increasingly coveted yet still somewhat elusive small and medium business (SMB) market. We do our share of message testing and market strategy work with them, and attend innumerable briefings from other vendors aiming to make their mark in this crowded space. All too often, we see some warning signs that indicate gaps a vendor hasn’t created a str...
Top Trends Most Evident at the 2010 Small Business Technology Summit
Back in the beautiful Live Free or Die state after attending the 2010 Small Business Summit earlier this week. This is a fantastic event coordinated by Ramon Ray and Marian Banker, and held at the Digital Sandbox in the financial district in New York. Wheth...