Tag: Survey

The State of SMB Adoption of Mobile Apps and Management Solutions

These reports underscore that although many SMBs want to continue to expand their use mobile technologies to transform their businesses,they will vendors to provide them with easier access to better solutions to manage and scale their mobile capabilities.

Changing Customer Service Channels: The Gap Between Social Media Haves and Have Nots

Co-authored by: Laurie McCabe and Sanjeev Aggarwal, SMB Group, and Brent Leary, CRM Essentials How quickly is social media catching on as an engagement channel for SMB customer service and support? It depends on who you ...