Recap of Joint Social Business Webinar with Radian6 and CRM Essentials

August 10th, 2011

Today I had the pleasure of joining David Alston from Radian6 and the legendary Brent Leary of CRM Essentials for a webinar live from CRM Evolution. We had a lively conversation about some of the key social business findings that … Continue reading

Social Media: How Does Your Small Business Stack Up?

May 17th, 2011

Social media offers small businesses an inexpensive, relatively friction-free way to accomplish different business functions, from generating new leads to getting input for new product development. Consequently, it’s not surprising that small businesses are rapidly moving to take advantage of … Continue reading

Is There a Method to Social Media Madness?

April 13th, 2011

By Sanjeev Aggarwal and Laurie McCabe, SMB Group, and Brent Leary, CRM Essentials SMB adoption of social media for sales, marketing, product development and customer service is on the rise – but how are SMBs tracking, analyzing and measuring the … Continue reading

Is there a Method to Social Media Madness?

March 30th, 2011

Co-authored by: Sanjeev Aggarwal and Laurie McCabe, SMB Group, and Brent Leary, CRM Essentials  SMB adoption of social media for sales, marketing, product development and customer service is on the rise – but how are SMBs tracking, analyzing and measuring the … Continue reading

Changing Customer Service Channels: The Gap Between Social Media Haves and Have Nots

March 23rd, 2011

Co-authored by: Laurie McCabe and Sanjeev Aggarwal, SMB Group, and Brent Leary, CRM Essentials How quickly is social media catching on as an engagement channel for SMB customer service and support? It depends on who you ask—and has significant implications … Continue reading

Social Business: Why Having a Plan Matters

March 23rd, 2011

Co-authored by: Laurie McCabe and Sanjeev Aggarwal, SMB Group, and Brent Leary, CRM Essentials   Good plans shape good decisions. That’s why good planning helps to make elusive dreams come true. Lester R. Bittel, The Nine Master Keys of Management … Continue reading

Social Business: Why Having a Plan Matters

March 21st, 2011

Co-authored by: Laurie McCabe and Sanjeev Aggarwal, SMB Group, and Brent Leary, CRM Essentials Good plans shape good decisions. That’s why good planning helps to make elusive dreams come true. Lester R. Bittel, The Nine Master Keys of Management This … Continue reading

Salesforce’s Dimdim Acquisition–Adding to a String of Collaboration Pearls

March 16th, 2011

The SMB Group has followed (and used!) Dimdim, which has provided innovative, easy to use Web conferencing services in a freemium model with very liberal terms of use, for a couple of years. In January, Salesforce.com acquired Dimdim for $31 … Continue reading