In this post, we share highlights from a recent conversation with Prashanth “PVK” (PVK) Krishnaswami, Head of Marketing for Zoho CRM, about Zoho’s latest AI announcements. From building its own large language model to launching pre-built AI agents, a custom agent builder, and an agent marketplace, Zoho is taking a distinctive approach to agentic AI. […]
Category: ChatGPT
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Top Takeaways from Workday’s 2025 Analyst Innovation Summit
At its 2025 Innovation Summit, Workday celebrated its 20th anniversary and unveiled new executives while detailing its shift toward agentic AI in HCM and Financials platforms. This strategy emphasizes autonomous agents for productivity, aiming for significant ROI. Workday targets medium businesses for growth, focusing on ease of use and measurable outcomes.
GreenRope Brings New AI Features to Its Unified CRM Platform
I was initially introduced to GreenRope CRM in 2021. I interviewed its founder and CEO, Lars Helgeson, about the company’s focus on sustainability and its unified platform for sales, marketing, and operations in this blog. In fact, the GreenRope brand name reflects this strategy— “green” is revenue and sustainability, and “rope” underscores the company’s premise […]
Zoho Expands Its Ambitions On Multiple Fronts
After a four-year hiatus due to COVID-19, Zoho’s Zoholics event was back in Austin, TX the first week of May, featuring an analyst track that I attended. The dominant takeaway is that Zoho, which already sells more than 60 business applications in 160-plus countries, is expanding on multiple fronts. The company is doubling down in […]