AI is transforming small and medium businesses (SMBs) by integrating into various functions like sales, finance, and HR. A survey of 650 SMB decision-makers shows that 53% are currently using AI, with 29% planning to adopt it soon. The report provides insights into AI’s value and its impact on workforce roles.
Category: Big Data And Analytics
Building AI That Works for Business: Zoho’s PVK Talks Strategy and Vision
In this post, we share highlights from a recent conversation with Prashanth “PVK” (PVK) Krishnaswami, Head of Marketing for Zoho CRM, about Zoho’s latest AI announcements. From building its own large language model to launching pre-built AI agents, a custom agent builder, and an agent marketplace, Zoho is taking a distinctive approach to agentic AI. […]
Zoho’s May 2025 AI Forum Announcements: AI-Driven, Privacy-Centric, and Fintech-Ready
Zoho recently established monthly AI forums to help analysts keep up with their plans in the quickly evolving AI space. At its May 2025 session, Zoho provided an overview of new announcements about embedding AI across its suite of applications to improve productivity, automate workflows, and deliver better customer experiences. These announcements illustrate Zoho’s strategy […]
Top Takeaways from Workday’s 2025 Analyst Innovation Summit
At its 2025 Innovation Summit, Workday celebrated its 20th anniversary and unveiled new executives while detailing its shift toward agentic AI in HCM and Financials platforms. This strategy emphasizes autonomous agents for productivity, aiming for significant ROI. Workday targets medium businesses for growth, focusing on ease of use and measurable outcomes.
Top 4 Small Business Technology Trends in 2024
Whether you’re a fast-growing start-up or a medium enterprise ready to IPO, technology represents a major opportunity for small business owners to close the gap with large corporations. As old tools become obsolete and new tools crowd the marketplace, identifying the right tech solution can be the difference between a successful expansion and a failed […]
Top Takeaways from Workday’s 2024 Innovation Summit
Workday’s annual Innovation Summit promises to provide IT industry analysts with insights into the vendor’s achievements, current initiatives, and future directions. This year’s Summit, held again at one of my favorite spots—Cavallo Point in Sausalito—lived up to its billing. During a day and a half of sessions, Workday executives discussed why and how Workday is […]
Top Takeaways: Acumatica Summit 2024
Acumatica Summit 2024, held in Las Vegas at the end of January, focused on Acumatica’s growth in technology, community, and strategy. CEO John Case opened the event, emphasizing the company’s commitment to small and medium-sized businesses (SMBs). The Summit covered topics including customer expansion and community, partnerships, and introduced a Professional Services Edition, offering insights […]
SMBs and AI: Embracing the Future of Smart Business
In an era increasingly driven by technology, small and medium-sized businesses (SMBs) are increasingly interested in using artificial intelligence (AI) as a catalyst for growth and innovation. A comprehensive survey conducted by SMB Group highlights this trend, revealing the attitudes and adoption rates of AI among 744 SMBs. SMB Interest in and Adoption of AI […]
Top Takeaways from Workday’s AI and ML Innovation Summit 2023
As the name implies, the theme of Workday’s AI and ML Innovation Summit 2023 for industry analysts (held March 13-15 at beautiful Cavallo Point in Sausalito, CA) was artificial intelligence (AI) and machine learning (ML). While other ground was covered, AI and ML topics were the centerpiece of most of the presentations and discussions. Co-CEOs […]
Just in Time for the Holidays: How to Boost Conversion on Your eCommerce Site
Holiday shopping has begun–but it’s not too late to improve your customers’ shopping experience on your eCommerce site. Improving your customers’ journey from arrival to check-out and beyond. I recently collaborated with John “@ColderICE” Lawson, Ivana “