SMB Adoption of Unified Communication and Collaboration (UCC) On the Rise

October 11th, 2016

—by Sanjeev Aggarwal and Laurie McCabe Today’s small businesses need the right mix of collaboration tools to create a productive work environment. SMBs looking for new collaboration solutions that will help them work smarter, and achieve top business goals of … Continue reading

Using Sales Management Solutions to Boost Sales Productivity and Customer Satisfaction

August 9th, 2016

SMB Group research consistently shows SMBs view attracting new customers, growing revenues, maintaining profitability, improving cash flow and improving customer experience and retention as their top business goals (Figure 1). Figure 1: Top SMB Business Goals With that in mind, … Continue reading

Missed Sales Machine? Attend the Encore Presentation!

June 27th, 2016

I had an amazing time attending and being a panelist at #SalesMachine in NYC a couple of weeks ago. Maybe the best line up of inspiration, motivation and education I’ve seen at one event! Plus, there were so many great … Continue reading

Dell’s IoT Strategy and Partner Programs: Part Two

April 14th, 2016

“…as Dell and its partners mature together and IoT use cases become even more repeatable, we can develop focused solution bundles complete with sensors, infrastructure and software.” Continue reading

Small Business Considerations for Mobile Solutions

April 5th, 2016

I was recently interviewed by GroupTexting about what small businesses need to keep in mind when planning a mobile strategy. A worthwhile topic, considering that SMB Group’s 2015 SMB Routes to Market Study reveals that almost half of SMBs agree that “mobile … Continue reading

Dell’s IoT Strategy and Partner Programs: Part One

April 4th, 2016

“IoT is still in the buzz cycle…It’s early in terms of what it represents…we think the IoT market is too immature for the typical partner program approach where partners pay fees.” Continue reading

Can IBM’s Redesigned PartnerWorld Move the SMB Needle?

February 25th, 2016

East coast weather and flight issues foiled my attempts to attend IBM’s annual PartnerWorld Leadership Conference last week. I was disappointed, as IBM took advantage of the event to formally launch its newly revamped PartnerWorld program, which focuses on helping … Continue reading

Using Cloud Analytics to Make Big Data Actionable For SMBs

February 22nd, 2016

“Big data” is a big buzzword in the IT industry—and for good reason. Basically, we’re doubling the amount of digital data that we create every two years, according to the EMC Digital Universe Study. Think about all of the different … Continue reading

Need CRM? GetApp Can Help You Select The Right CRM For Your Business

February 17th, 2016

I recently spoke to GetApp to learn more about their new study that compares and ranks CRM solutions. Continue reading

Does Salesforce’s Refreshed SMB Strategy Add Up?

January 19th, 2016

Salesforce hosted its second annual Analyst Summit last week. This year’s format was much more engaging and interactive format than last year, sparking lots of interesting questions and discussions among analysts and the Salesforce team. At a high level, Salesforce’s … Continue reading