Key Themes from SAP TechEd 2011–How Do They Relate to SMBs?

September 21st, 2011

As the name implies, SAP TechEd offers technical education, such as hands-on workshops, deep-dive lectures and sessions with SAP technical experts about all things SAP. That said, TechEd isn’t for everyone, and it’s no wonder that most of the 6,500+ … Continue reading

Reflections on Dreamforce 2011: Now the Cloud Can Ride the Waves

September 6th, 2011

This year, Salesforce.com’s Dreamforce event–with a record-setting 45,000 attendees–got me thinking about the early days before the cloud was the cloud, how far its come, and how perfectly poised it is to ride the waves now driving technology adoption–mobile and … Continue reading

Sage Summit 2011: Tackling the Sage NA Branding Challenge

July 26th, 2011

A couple of weeks ago, I attended Sage Summit 2011, Sage’s first combination partner and customer event. I’ve been attending Sage partner, customer and analyst events for several years, observing and commenting on its ongoing attempts to unify it’s corporate … Continue reading

HubSpot: From Breakthrough to Breakout

March 9th, 2011

I’ve been very impressed by HubSpot, which helps small and medium businesses (SMBs) optimize and streamline their inbound marketing programs (see my 2009 interview with HubSpot Marketing VP Mike Volpe) for a while now. Looks like others are impressed too—as … Continue reading

SMB Group Top Ten 2011 SMB Technology Predictions

December 7th, 2010

Here are the SMB Group’s Top 10 SMB Technology Predictions for 2011! A more detailed description of each follows below. 1. Mobile Commerce Lifts Off 2. SMBs Demand that Vendors Bring Order to Social Media Chaos 3. App Stores Become … Continue reading

Zoho Support: Big Business Customer Service for Small Business Budgets

November 11th, 2010

Zoho, one of the pioneers in cloud computing solutions for small and medium businesses (SMBs), has added a new customer support management application to its line up of 20-plus cloud-based collaboration, communication, business and office productivity solutions. Zoho Support helps … Continue reading

What is Business Intelligence, and Why Should You Care?

August 6th, 2010

(Originally published on July 30, 2010 in Small Business Computing) What is Business Intelligence? Business intelligence (BI) is an umbrella term used to encompass the processes, methods, measurements and systems businesses use to more easily view, analyze and understand information … Continue reading

What is Hybrid Computing, and Why Should You Care?

June 10th, 2010

(Originally published on June 9, 2010, in Small Business Computing) What is Hybrid Computing? A hybrid computing platform lets customers connect the packaged small business software applications that they run on their own internal desktops or servers to applications that … Continue reading

What Does Cloud Computing Mean for the Channel? Presentation at Sage Insights 2010

May 26th, 2010

What Does Cloud Computing Mean for the Channel? Last week I attended  2010 Sage Insights, Sage Software’s annual partner conference, and had the opportunity to present Perspectives on the Business Model of the Future: What Does Cloud Computing Mean for … Continue reading

What is Social Media Management, and Why Should You Care?

March 8th, 2010

(Originally published on March 4, 2010, in Small Business Computing) What is Social Media Management? As described in the column “What is Social Networking, and Why Should You Care?” Internet-based social media make it easier for people to listen, interact, … Continue reading