MSP Cloud Challenges in the Midmarket–and How IBM Helps Meet Them

November 1st, 2012

In my recent post, A View From the MSP Trenches: Cloud Opportunities in the Midmarket, I examined how MSPs see the midmarket opportunity shaping up, and why they are partnering with IBM to capitalize on these opportunities. I discussed how MSPs … Continue reading

MSP Cloud Challenges in the Midmarket–and How IBM Helps Meet Them

November 1st, 2012

In my recent post, A View From the MSP Trenches: Cloud Opportunities in the Midmarket, I examined how MSPs see the midmarket opportunity shaping up, and why they are partnering with IBM to capitalize on these opportunities. I discussed how MSPs … Continue reading

Sage Summit 2011: Tackling the Sage NA Branding Challenge

July 26th, 2011

A couple of weeks ago, I attended Sage Summit 2011, Sage’s first combination partner and customer event. I’ve been attending Sage partner, customer and analyst events for several years, observing and commenting on its ongoing attempts to unify it’s corporate … Continue reading

What is Systems Management, and Why Should You Care?

April 11th, 2011

(Originally published March 23, 2011 in Small Business Computing) What is Systems Management? Systems management is an umbrella term that refers to the centralized management of a company’s information technology assets, and it’s one that encompasses many different tasks required … Continue reading

Dell 2.0: Top Takeaways from Dell’s Virtual Era Event

April 6th, 2010

A couple of weeks ago, I attended Dell’s Solutions for a Virtual Era analyst and press event in San Francisco. At the event, Dell unveiled its new strategy to help companies more readily and easily provision computing capabilities to in the … Continue reading

A Closer Look–Dell Managed Services for SMBs

February 18th, 2010

Last April, I participated in Dell’s Managed Services launch for SMBs. At the event, Dell had a couple of customers on hand who were both very satisfied with the service. Later in the year, Dell asked my colleague Sanjeev Aggarwal … Continue reading

2010 Top 10 SMB Technology Market Predictions

December 14th, 2009

Fellow SMB analyst Sanjeev Aggarwal and I have teamed up to bring you our top ten technology related predictions-plus three bonus predictions–for the SMB (companies with 1-1000 employees) market for 2010. Details for each prediction follow the list below. Remember … Continue reading

What are Managed Services, and Why Should You Care?

September 28th, 2009

(Originally published in Small Business Computing, September 25, 2009) Technology insiders tend to throw around technical terms and business jargon, assuming people outside the industry understand what it all means. By its nature, technology vocabulary is often confusing and complicated, and … Continue reading

Managed Services: Dell’s Next Disruption?

April 16th, 2009

What do you get when you combine an industrial-strength managed services platform, a software-as-a-service (SaaS) desktop management solution, and a hardware vendor that transformed the PC and server industries with its direct, Internet sales model? The answer is Dell’s ProManage … Continue reading

Cloud Computing and Managed Services Opportunity – Is it the Large Enterprises or SMB/Mid-Market Enterprises?

February 23rd, 2009

The convergence of web delivered IT services – Cloud Computing, Infrastructure-as-a-Service, Hosted Applications, Software-as-a-Service, Virtualization – will continue to redefine and add value to the SMB/mid-market IT services landscape, especially in the current economic climate. Our outlook calls for rapid … Continue reading