What is Social Media Management, and Why Should You Care?

(Originally published on March 4, 2010, in Small Business Computing)
What is Social Media Management?
As described in the column “What is Social Networking, and Why Should You Care?” Internet-based social media make it easier for people to listen, interact, engage and collaborate with each other. But, as the volume of social media venues and conversations rises, [...]

Small Businesses interest in Social Media increasing rapidly

In a recent very small business (businesses with 10 employees or less), Social Media ranked at the top of the list among the tools used by small businesses to market/promote their business (see Figure 1). The use of all ‘Digital Media’ tools by SMB has seen a dramatic increase in the past 2 years at [...]

Social Networking – The SMB challenge and how the SMBs can gain value from Salesforce.com Cloud Service solution

Social networking sites like Twitter, Facebook, LinkedIn, WordPress are all the range in the B2B and B2C world today. But does the SMB business owners/CEOs or a lone marketing person have the time to devote to track and follow these sites without spending an inordinate amount to time and effort – especially when there is [...]

What Will Social Networking Displace?

Just a couple of years ago, many people were still debating whether digital social networking was just a flash in the pan. With social media growth surging, that that debate is over. People have moved on to try and figure out where social networking is headed—as evidenced when I Googled the “future of social networking” [...]